FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
ABOUT
Below are some of are common questions about TCG Treasury
WHAT IS TCGTREASURY?
TCG Treasury is an independent online retailer specializing exclusively in TAG Graded cards. We provide collectors with a reliable source for high-quality, authentically graded collectibles.
ARE YOU AFFILIATED WITH TAG GRADING?
No, we are not officially affiliated with TAG Grading. While our products are exclusively TAG Graded, TCG Treasury operates independently. We have reached out to TAG Grading multiple times to explore an affiliate partnership, but at present, we remain a separate entity
HOW IS TCG TREASURY DIFFERENT FROM OTHER CARD RETAILERS?
We focus solely on TAG Graded cards, offer competitive pricing through a direct-to-consumer approach, and uphold strict quality standards to ensure complete transparency and authenticity.
HOW DO I KNOW THE CARDS ARE AUTHENTIC?
Every card we sell comes with an official TAG Grading certification, and we source our inventory from reputable channels to maintain the highest standards of authenticity.
ORDERING
Below are some of are common questions about orders
HOW DO I PLACE AN ORDER?
Orders can be placed directly through our website. Simply browse our catalog, select your desired TAG Graded cards or TCG products, add them to your cart, and proceed to checkout. Our support team is available to assist if needed.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept several secure payment methods, including major credit and debit cards as well as cryptocurrencies. Our checkout process is designed to protect your payment information and ensure a safe transaction.
HOW SECURE IS MY PAYMENT INFORMATION?
We prioritize the security of your payment information. Our checkout process uses industry-standard encryption and security measures to ensure that your data is protected throughout your transaction.
HOW CAN I VERIFY MY ORDER CONFIRMATION?
Once you place an order, you will receive an order confirmation email containing your order details. If you do not receive this confirmation, please check your spam folder or contact our customer support.
WHAT IS THE PROCESS AFTER I PLACE AN ORDER?
After your order is confirmed, our team processes it within 24-48 hours. You will receive updates via email, including a tracking number once your package has been shipped.
CAN I CANCEL OR MODIFY MY ORDER AFTER PLACING IT?
If you need to cancel or modify your order, please contact our customer support as soon as possible. Once your order has been processed, we may not be able to make any changes or cancel the order. Restocking fee after payment has processed will incur a 20% restocking fee will apply.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 24-48 hours. Delivery times vary by location, but most domestic shipments arrive within 5-7 business days.
HOW DO I TRACK MY ORDER?
After your order has been shipped, you will receive a tracking number via email. Use this number on the carrier's website to monitor your shipment’s progress until delivery.
DO YOU OFFER OVERSEAS SHIPPING?
Yes, we ship overseas using DHL, FedEx, and USPS. For reliable and fast international delivery, we recommend DHL. Please note that shipping times and costs may vary based on your destination.
WHAT IS YOUR RETURN POLICY?
We offer a clear and transparent return policy designed to ensure your satisfaction. Specific details regarding returns can be found on our website, or you can contact our support team for more information.
HOW DO I EXCHANGE A PRODUCT?
If you need to exchange a product, please contact our customer support team with your order details. We will guide you through our exchange process to ensure a smooth and hassle-free experience.
WHAT SHOULD I DO IF MY PACKAGE IS DAMAGED OR IS MISSING ITEMS?
If your package arrives damaged or with missing items, please contact our customer support immediately with your order details and photos of the issue. We will work quickly to resolve the matter.
WHAT IS THE DAMAGED CLAIMS PROCESS?
If you receive a damaged card, please reach out to our customer support team via email at contact@tcgtreasury.com as your first step. Once you have contacted us, please follow these steps to initiate a claim:
- Provide detailed photos of the front and back of the card, clearly showing the damage.
- Include clear images of the damaged areas, as well as photos of the shipping label and shipping container.
- You will be required to complete and sign a claim/affidavit form as part of the insurance process.
- We will issue a returns label for you to send the damaged item back.
- The damaged item must be returned in a separate box containing the item and all original package materials.
- Once the damaged item is received and inspected, we will process your refund.
GENERAL CUSTOMER SUPPORT
Below are some common questions about our customer support.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our customer support team via email at contact@tcgtreasury.com. We strive to respond to all inquiries as quickly as possible.
WHAT ARE YOUR CUSTOMER SUPPORT HOURS?
Our customer support team is available during regular business hours. If you contact us outside of these hours, we will respond on the next business day.