FAQ
About
WHAT IS TAG TREASURY?
TAG Treasury is an independent online retailer specializing exclusively in TAG Graded cards. We provide collectors with a reliable source for high-quality, authentically graded collectibles.
ARE YOU AFFILIATED WITH TAG GRADING?
No, we are not officially affiliated with TAG Grading. While our products are exclusively TAG Graded, TAG Treasury operates independently. We have reached out to TAG Grading multiple times to explore an affiliate partnership, but at present, we remain a separate entity.
HOW IS TAG TREASURY DIFFERENT FROM OTHER CARD RETAILERS?
We focus solely on TAG Graded cards, offer competitive pricing through a direct-to-consumer approach, and uphold strict quality standards to ensure complete transparency and authenticity.
WHAT MAKES TAG GRADING SPECIAL?
TAG Grading is renowned for its advanced, technology-backed authentication process that ensures each card is graded with unmatched accuracy and consistency, offering collectors reliable certification.
HOW DO I KNOW THE CARDS ARE AUTHENTIC?
Every card we sell comes with an official TAG Grading certification, and we source our inventory from reputable channels to maintain the highest standards of authenticity.
Ordering
HOW DO I PLACE AN ORDER?
Orders can be placed directly through our website. Simply browse our catalog, select your desired TAG Graded cards, add them to your cart, and proceed to checkout. Our support team is available to assist if needed.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept several secure payment methods, including major credit and debit cards as well as cryptocurrencies. Our checkout process is designed to protect your payment information and ensure a safe transaction.
HOW SECURE IS MY PAYMENT INFORMATION?
We prioritize the security of your payment information. Our checkout process uses industry-standard encryption and security measures to ensure that your data is protected throughout your transaction.
HOW CAN I VERIFY MY ORDER CONFIRMATION?
Once you place an order, you will receive an order confirmation email containing your order details. If you do not receive this confirmation, please check your spam folder or contact our customer support.
WHAT IS THE PROCESS AFTER I PLACE AN ORDER?
After your order is confirmed, our team processes it within 24-48 hours. You will receive updates via email, including a tracking number once your package has been shipped.
CAN I CANCEL OR MODIFY MY ORDER AFTER PLACING IT?
If you need to cancel or modify your order, please contact our customer support as soon as possible. Once your order has been processed, we may not be able to make any changes or cancel the order. Restocking fee after payment has processed will incur a 20% restocking fee will apply.
Shipping, Returns & Exchanges
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 24-48 hours. Delivery times vary by location, but most domestic shipments arrive within 5-7 business days.
HOW DO I TRACK MY ORDER?
After your order has been shipped, you will receive a tracking number via email. Use this number on the carrier's website to monitor your shipment’s progress until delivery.
DO YOU OFFER OVERSEAS SHIPPING?
Yes, we ship overseas using DHL, FedEx, and USPS. For reliable and fast international delivery, we recommend DHL. Please note that shipping times and costs may vary based on your destination.
WHAT IS YOUR RETURN POLICY?
We offer a clear and transparent return policy designed to ensure your satisfaction. Specific details regarding returns can be found on our website, or you can contact our support team for more information.
HOW DO I EXCHANGE A PRODUCT?
If you need to exchange a product, please contact our customer support team with your order details. We will guide you through our exchange process to ensure a smooth and hassle-free experience.
WHAT SHOULD I DO IF MY PACKAGE IS DAMAGED OR IS MISSING ITEMS?
If your package arrives damaged or with missing items, please contact our customer support immediately with your order details and photos of the issue. We will work quickly to resolve the matter.
WHAT IS THE DAMAGED CLAIMS PROCESS?
If you receive a damaged card, please reach out to our customer support team via email at contact@tagtreasury.com as your first step. Once you have contacted us, please follow these steps to initiate a claim:
- Provide detailed photos of the front and back of the card, clearly showing the damage.
- Include clear images of the damaged areas, as well as photos of the shipping label and shipping container.
- You will be required to complete and sign a claim/affidavit form as part of the insurance process.
- We will issue a returns label for you to send the damaged item back.
- The damaged item must be returned in a separate box containing the item and all original package materials.
- Once the damaged item is received and inspected, we will process your refund.
General Customer Support
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our customer support team via email at contact@tagtreasury.com. We strive to respond to all inquiries as quickly as possible.
WHAT ARE YOUR CUSTOMER SUPPORT HOURS?
Our customer support team is available during regular business hours. If you contact us outside of these hours, we will respond on the next business day.
Affiliation & Trademark Compliance
Is TAG Treasury an official TAG Grading site or affiliate?
No. TAG Treasury is not affiliated with TAG Grading (Technical Authentication & Grading, LLC) in any official capacity. We are an independent reseller that specializes in TAG-graded cards. This means all the cards we sell have been professionally graded by TAG Grading, but TAG Treasury itself does not provide grading services and has no corporate relationship with TAG Grading. We simply operate a marketplace (a "treasury") for collectors to buy and sell cards that have already been graded by TAG. We make this distinction clear so customers understand that we are not TAG Grading and do not represent them in any way.
Does TAG Treasury grade cards or offer grading services?
TAG Treasury does not perform any card grading. We only sell cards that have already been graded by TAG Grading. If you want to have a card graded by TAG, you would need to submit it directly to TAG Grading’s official services. Our role is limited to reselling and trading TAG-graded cards. Every card you purchase from TAG Treasury will already be encased in a TAG Grading slab with an official grade. We do not influence or alter the grades – we are simply a reseller of TAG’s graded products, not a grading company ourselves.
If TAG Treasury isn’t affiliated, why use “TAG” in the name?
We use “TAG” in our name to indicate the type of products we deal with – cards graded by TAG Grading. The intention is to make it clear to customers that our inventory consists of TAG-graded cards. It’s similar to how a shop might advertise that it sells a particular brand’s products. Using the brand name in this way is a common practice and is for identification purposes only, not to mislead. In trademark terms, this is known as nominative fair use– we’re using the TAG name to refer to TAG Grading’s services and products, not our own services nolo.com. We want to emphasize that “TAG” in “TAG Treasury” refers to the grading service that evaluated the cards, and not to any ownership of the brand. We are careful in our branding and communications to avoid any impression that we are TAG Grading or officially connected to them.
Is it legal for TAG Treasury to use TAG’s name and resell TAG-graded cards?
Yes – our use of the TAG name and resale of TAG-graded cards is legal and done in compliance with trademark law. Here’s why:
- First Sale Doctrine: All the cards we sell are authentic TAG-graded items originally graded and sealed by TAG Grading, and we have lawfully obtained them for resale. We don’t alter these cards or their grading slabs, so they remain genuine TAG products.
- Nominative Fair Use: In simpler terms, we can say “TAG Grading” to explain that TAG Grading is the company that graded these cards. We use the name only as much as necessary to identify the grading service and never to imply that TAG Grading is behind our website.
In summary, reselling genuine TAG-graded cards and referencing the TAG Grading name to describe them is allowed under trademark law. We are careful to stay within these legal boundaries: we sell authentic products and use TAG’s name only to describe the product’s origin, not to suggest any sponsorship or affiliation.
What steps do you take to respect TAG Grading’s trademark and avoid confusion?
We take trademark compliance very seriously. To ensure everything is transparent and legal, we do the following:
- Clear Disclaimers:. We explicitly state that “TAG Treasury is not affiliated with or endorsed by TAG Grading.” Such disclaimers are important – courts have found that a well-placed disclaimer can allow use of another’s trademark without causing consumer confusion. By being upfront, we make sure no customer mistakenly thinks TAG Treasury is the same as TAG Grading or officially authorized by them.
- Proper Trademark Acknowledgement: We respect TAG Grading’s trademark rights. Whenever we refer to TAG Grading on our site, we do so in a factual way and often use the ® symbol (e.g., “TAG Grading®”) on first mention to acknowledge that it’s a registered trademark of Technical Authentication & Grading, LLC. All trademarks are the property of their respective owners, and we make it clear that TAG Grading is a separate company. We do not claim ownership of the name or any logos. (For example, we do not use TAG Grading’s logo or branding on our site, only the name in plain text to identify the graded cards.)
- Nominative Use Only:, and only when necessary for description. Trademark guidelines (and court-established criteria) tell us to use someone else’s mark only as much as needed and avoid any suggestion of sponsorship. We adhere to that principle. Our branding “TAG Treasury” is simply meant to describe our niche (TAG-graded cards treasury) but not to copy TAG Grading’s branding style in a way that confuses customers.
- No Misrepresentation:. Our messaging and customer communications always maintain that we are an independent seller. This way, nobody buying from us would think they are buying directly from TAG Grading, and we never imply that TAG Grading guarantees or oversees our operations. Avoiding any hint of endorsement or approval from TAG Grading is crucial, as trademark law forbids resellers from acting in a way that implies the original company’s endorsement. We make sure all our content stays on the right side of that line.
By following these steps, TAG Treasury stays within the boundaries of lawful trademark use. We’re committed to transparent and fair use of the TAG Grading name: just enough to tell you what we’re selling, and never enough to cause confusion about who we are. Our goal is that customers feel confident knowing we respect intellectual property rights while providing a marketplace for TAG-graded cards.
Get in touch
Have questions about your order, or a general enquiry?